Scaling HR knowledge across 77 countries.
Redesigned a legacy HR intranet into a scalable global knowledge base, improving document findability, regional localization, and support visibility for Lenovo teams worldwide.
Note on data: All values shown are illustrative and do not represent actual company data.
The HR knowledge base was over a decade old and no longer matched Lenovo's global operating model. Navigation was crowded, search quality was inconsistent, and regional requirements had outgrown the existing horizontal menu system. Teams needed a structure that could scale without sacrificing usability.
Primary User Profile
Lenovo employees and the HR Service Center (HRSC) teams across the Americas, EMEA, and Asia-Pacific regions.
The new ecosystem combined weighted search with Dovetail Help Desk integration, allowing users to find content and track open cases from one portal. Delivery required close coordination with distributed engineering teams across Salt Lake City and Singapore.
A fixed horizontal navigation model could not absorb more regions, languages, and role-specific content without becoming crowded. I moved the top-level architecture to a vertical model, creating room for location-aware pathways while preserving a predictable structure across markets.
Collaborated with HRSC teams in Argentina, China, and Slovakia to run card sorting sessions and identify navigation pressure points.
Eight wireframe iterations tested how much regional variation the architecture could support without fragmenting the global experience. Feedback from distributed teams moved the design toward shared navigation patterns with localized content paths.
Focus groups confirmed the architecture before visual styling was finalized, allowing structural problems to be resolved early and giving stakeholders a common model for regional approval.
The final product followed Lenovo brand standards for color, typography, and imagery, while accommodating localization requirements in regions such as China and Japan through tailored UI patterns.
Language toggles and market-specific documentation pathways aligned to regional HR policies.
Integrated analytics for HRSC teams to track search behavior, content usage, and support demand trends.
Created a scalable intranet architecture for Lenovo's global workforce across the Americas, EMEA, and Asia-Pacific.
Refined the architecture through eight wireframe versions using card sorting, focus groups, and stakeholder feedback from Argentina, China, and Slovakia.
Structured role-aware content for employees, managers, HR, and HR Service Center teams while integrating case IDs and status visibility into one portal.